FAQ
Frequently Asked Questions：
A:
Our Android car stereos are designed as vehicle-specific or universal models, most supporting plug-and-play installation without damage.
If you have basic DIY skills, follow our installation videos and manuals to complete it step by step.
If you are not familiar with vehicle disassembly, we recommend a professional car audio shop to ensure correct and safe wiring.
Always disconnect the car battery before installation to avoid short circuits or damage.
A:
Please check the package and accessories immediately after receiving your order. If you find any damage or missing parts:
Take photos or videos as proof;
Contact our customer service team right away;
We will arrange a replacement, reshipment, or refund according to your case.
A:
Before purchasing, please confirm:
Vehicle model and year: Different years may use different interfaces.
Original system name: For example, Toyota Entune, Mazda MZD Connect, Mercedes NTG 3.0 / 4.5 / 5.0, Audi MMI, BMW CIC/NBT, etc.
Original features: Such as backup camera, steering wheel control, OEM audio systems (BOSE, JBL, etc.).
Screen size: Options include 7", 9", 10.1", 12.3", Tesla-style vertical screens, etc.
If you are not sure, please send us your car model, year, dashboard photo, and system name, and we will recommend the best match for you.
A:
Yes, our products are designed to retain as many OEM features as possible:
Steering wheel control
Backup camera
Factory sound system
Air-conditioning display (for some models)
Certain premium vehicles may require a dedicated CANBUS decoder, which we will include in the package if necessary.
A:
In rare cases, software errors may occur. We will provide timely updates to fix them. If a factory reset cannot resolve the issue, we usually offer a new firmware upgrade to correct errors or improve system performance and functionality.
A:
You can reach us through the following channels:
Email: 📩 xielang2023@gmail.com
WhatsApp: 📱 +86 18666418993
Online customer service
We provide a 1-year warranty service (excluding some accessories) to ensure your purchase is worry-free.
A:
Professional Technical Support Our experienced technical team provides installation guidance, remote assistance, and firmware upgrade support to ensure your system always runs at its best. Wide Range of High-Quality Products We offer a broad selection of tested, reliable products compatible with multiple brands and vehicle models, meeting diverse customer needs. Comprehensive Service Cycle From pre-sales consultation and installation guidance to after-sales warranty and upgrades, we deliver full-cycle support and stand by you every step of the way.
Pre-Sales Support
1. Product Information: Detailed product descriptions, specifications, and images to help customers make informed purchasing decisions.
2. Technical Consultation: Expert guidance and advice on product compatibility, installation, and operation.
3. Pricing and Availability: Up-to-date information on product pricing, promotions, and stock availability.
4. Order Assistance: Assistance with placing orders, selecting appropriate options, and resolving any order-related queries.
After-Sales Support:
1. Warranty Coverage: Clear information on warranty terms and conditions for our products.
2. Returns and Exchanges: Assistance with initiating returns or exchanges for faulty or incompatible products.
3. Technical Support: Troubleshooting guidance, firmware updates, and software downloads to address any product-related issues.
. Repair Services: Coordination of repair services for products within the warranty period or beyond.
5. Replacement Parts: Provision of genuine replacement parts to maintain and enhance product functionality.
