Service Agreement

Last Updated: [2024-05-12]

1. General Terms & Definitions

"Seller" refers to [SKY Car Stereo Co., Ltd. in Shenzhen, Guangdong Province], the operator of the e-commerce platform.

"Platform" refers to the website, application, or service where products are sold, including [www.skycarstereo.com].

"Product(s)" refers to the goods available for purchase through the Platform.

"Order" refers to a request made by the Customer for the purchase of a Product.

"Customer" refers to the individual or entity that purchases Products from the Platform.

"Agreement" refers to these Terms & Conditions and any other terms or agreements posted on the Platform.

2. Seller’s Obligations

2.1 Product Compliance

The Seller warrants that all Products offered for sale comply with relevant laws, regulations, and international standards. This includes but is not limited to, product safety standards, environmental regulations, and certifications (e.g., CE, FDA, RoHS, etc.) applicable in the Customer's jurisdiction.

2.2 Pricing and Inventory

The Seller is responsible for setting and updating prices for all Products. Prices must be clearly displayed on the Platform and are subject to change at any time.

The Seller guarantees that Product availability is regularly updated, and if any Product is out of stock, the Seller will notify the Customer and offer alternatives or a full refund.

2.3 Order Fulfillment

The Seller shall process Orders within the specified time frame and ensure timely delivery as per the shipping terms agreed at the time of purchase.

2.4 Returns and Refunds

The Seller will honor returns and refunds in compliance with applicable consumer protection laws. Return requests must be made within [30] days from the date of receipt of the Product, provided the Product is in original, unused condition.

Refunds will be issued through the original payment method and may be subject to restocking fees or other charges.

2.5 Customer Service

The Seller provides support for inquiries, complaints, and after-sales service. Customers can contact the Seller through the support section on the Platform.

3. Customer Obligations

3.1 Accurate Information

The Customer agrees to provide accurate, complete, and current information when making an Order, including shipping address and payment details.

3.2 Compliance with Laws

The Customer agrees to use the Products in compliance with all applicable laws and regulations in their jurisdiction. The Customer is solely responsible for any illegal use of the Products or their resale.

4. Payment Terms

4.1 Payment Methods

The Platform offers various payment methods, including credit cards, PayPal, and local payment systems (e.g., Alipay, WeChat Pay, etc.), as available for cross-border transactions.

4.2 Payment Confirmation

Payment must be confirmed before the Order is processed. In case of payment failure, the Seller will notify the Customer to resolve the issue before proceeding with the Order.

4.3 Payment Fees

The Customer may be subject to transaction fees, exchange rates, or currency conversion fees, as per the payment method chosen and the respective financial institutions.

4.4 Refund Process

In case of a valid return, refunds will be processed back to the original payment method within 30 days, subject to the Seller’s refund policy.

5. Shipping & Delivery

5.1 Shipping Terms

The Seller offers international shipping services, with options for standard and expedited shipping. Delivery times may vary depending on the destination country.

The Customer is responsible for paying any import duties, taxes, or customs fees imposed by their country of residence.

5.2 Shipping Costs

Shipping costs will be displayed at the checkout based on the Customer’s shipping address and the chosen shipping method.

5.3 Delivery Issues

The Seller is not responsible for delays caused by customs or other unforeseen events outside of their control, including natural disasters, strikes, or political unrest.

6. Privacy & Data Protection

6.1 Data Collection

The Seller may collect personal information (such as name, shipping address, and payment details) during the Order process. This information will be used to process Orders and communicate with the Customer.

6.2 Data Security

The Seller implements reasonable technical and organizational measures to protect personal data and comply with applicable data protection laws, including GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act).

6.3 Third-Party Sharing

The Seller will not share the Customer’s personal data with third parties except when necessary for Order processing (e.g., payment processors, shipping providers) or as required by law.

7. Intellectual Property

7.1 Ownership of Products

The Seller warrants that they have the legal right to sell the Products and that these Products do not infringe the intellectual property rights of third parties.

7.2 Platform Content

All content, including text, images, logos, and trademarks on the Platform, is owned by the Seller or licensed to the Seller. Unauthorized use of Platform content is prohibited.

8. Limitation of Liability

The Seller is not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the Products.

The Seller’s liability is limited to the amount paid by the Customer for the specific Product in question.

9. Dispute Resolution

9.1 Governing Law

This Agreement is governed by the laws of [Seller’s Country], without regard to its conflict of law principles.

9.2 Dispute Resolution

Any disputes arising from this Agreement shall be resolved through [arbitration/mediation] under the rules of [Arbitration Institution]. If a resolution cannot be reached, the dispute may be brought before the competent court in [Seller’s City/Country].

10. Amendments to the Agreement

The Seller reserves the right to amend or update this Agreement at any time. Any changes will be posted on the Platform, and the revised Agreement will take effect upon posting.

11. Miscellaneous

11.1 Force Majeure

The Seller shall not be liable for failure to perform obligations due to events beyond their control, such as natural disasters, pandemics, or governmental actions.