🛡️ SkyCarStereo Warranty, return and refund policy

Reliable repairs, fast replacements, and worry-free refunds.

At SkyCarStereo, customer satisfaction and product reliability are always our top priorities.
We want every customer — whether retail buyer or wholesale partner — to shop with full confidence, knowing that our warranty, return, and after-sales service are clear, fair, and responsive.

🧾 1️⃣ Warranty Policy

📅 Warranty Period

All SkyCarStereo products come with a 12-month limited warranty from the date of purchase.
Extended warranty is available for distributors and OEM/ODM clients upon agreement.

⚙️ Coverage

This warranty covers manufacturing defects in materials or workmanship of the main unit, display, motherboard, and functional modules (DSP, CarPlay, 4G, etc.).

🚫 Exclusions

The warranty does not cover:

Damage caused by incorrect installation or wiring
Accidental breakage, liquid damage, or external impact
Unauthorized modification or third-party repair
Normal wear and tear, accessories, or consumables

If a defect arises within the warranty period, we will repair or replace the defective product free of charge (excluding shipping costs if applicable).

🔁 2️⃣ Return, Replacement & Refund Policy

⏱️ Return Window

Customers may request a return, replacement, or refund within 30 days of receiving the product.

✅ Conditions

To qualify for return or exchange:

The product must remain in original condition, with all packaging, cables, manuals, and accessories included.
No physical or water damage is allowed.
A short photo or video proof of the issue must be provided for confirmation.
Customized or special-order items (such as logo-printed units or modified harness versions) cannot be returned unless defective.

🔄 Return & Exchange Process

Contact us at info@skycarstereo.com with your order number and issue description.
Our support team will confirm eligibility and provide RMA (Return Merchandise Authorization) instructions.
Ship the item to the address provided; please do not return items without authorization.
Once received and inspected, we will arrange a replacement unit or refund according to your request within 5–7 working days.

💵 Refund Details

If a refund is approved:

Refunds are issued through the original payment method (PayPal, credit card, or bank transfer).
Full refunds apply when the returned item is unused, complete, and in resalable condition.
Partial refunds may apply if packaging, accessories, or gifts are missing.
Refunds are processed within 5–7 business days after product inspection, but may take an additional 3–10 days to appear depending on your payment provider.
Refunds are made in the original transaction currency; any international transfer fees or exchange rate differences are non-refundable.

🚢 Shipping Responsibility

If the return is due to a product defect, wrong item, or incorrect shipment, SkyCarStereo will cover the return shipping cost.
If the return is due to personal reasons (wrong model, change of mind, or compatibility issues not confirmed before purchase), the customer is responsible for return shipping fees.
For international customers, please use a trackable courier to ensure safe return delivery.

🧰 3️⃣ Repair & After-Sales Support

🔧 Technical Assistance

Our engineering team provides remote installation guidance, firmware updates, and troubleshooting via email or video chat.

🌐 Global Repair Service

For customers outside China, we offer flexible repair options:

Component replacement for quick on-site fix
Regional partner workshops for localized support (where available)
Return-to-factory repair for complex issues

💬 Support Response

We aim to respond to all after-sales inquiries within 24 hours on working days.
Our mission is to ensure every issue is handled quickly, fairly, and with peace of mind.

📦 Shipping & Responsibility

During any return or replacement, customers are responsible for packing the item safely.
We recommend using trackable, insured shipping to avoid damage or loss during transit.
SkyCarStereo will cover the reshipping cost for verified warranty replacements.

🧭 Contact Us

📧 Email: info@skycarstereo.com
🌐 Website: www.skycarstereo.com
🏭 Head Office: Shenzhen, Guangdong, China
🚚 Worldwide Shipping · OEM/ODM Support · 24h Response